Support Center
Professional assistance for your platform experience. Please review our support guidelines below before reaching out.
Supported Issues
We actively provide resolution for:
- Platform-Wide System Operations: Full resolution for core infrastructure outages, database sync errors, and backend API performance issues.
- Visual Search & Module Diagnostics: Deep technical support for AI image recognition bugs and container load planner algorithm miscalculations.
- Integration & Authentication Protocols: Fixing Shopify API handshakes, webhook failures, token refresh cycles, and SSO login interruptions.
- Financial & Subscription Management: Assisting with billing discrepancies, invoice generation, subscription tier upgrades, and account data migrations.
- End-to-End System Managed Operations: When you delegate full operational control to our system, we handle everything from supplier order routing to final customer dispute resolutions and full supply chain monitoring.
Operational Boundaries
Our level of involvement and responsibility depends on your chosen service model:
- System-Managed Operations: If you delegate the entire operational process to our system, we oversee the workflow and take the associated responsibility.
- Independent Operations: If you use independent origin or destination operation teams outside the system, we do not accept responsibility for related logistics, shipping, or customs issues.
- Commercial disputes with your end customers are managed based on the scope of operational delegation you have selected.
- Technical support primarily addresses platform mechanics, API syncs, and system outages, rather than individual external supplier behaviors.
Need Technical Help?
Ensure your request aligns with our Supported Issues. We process technical inquiries via email and review submissions sequentially based on queue priority during standard business hours.